FAQs

General

How do you I contact you?

You can find our contact details on our contact page. The easiest way to get in touch is through our our online contact forms. Feel free to contact us with any questions!

If you need to speak with our team immediately, please call 01225 898377 and our staff will be happy to assist you during office hours. 

I have a suggestion, what should I do?

Have an idea on how we could improve, or something you'd like us to sell? Please send your suggestions through our contact page. The management team at Premier Print Shop always welcome improvement suggestions. We aim to add as much value for our customers as possible.

What are Premier Print Shop's legal details?

Premier Print Shop is an online trading portal for Premier Stores. Service provided by Superior Creative Services Ltd. Website owned and provided by The Promotion Warehouse Ltd. Click here for our legal details. We are also based in the UK.

What is your address and location?

Service provided by Superior Creative Services Ltd. Our registered address Hercules Way, Bowerhill Estate, Melksham, Wiltshire, SN12 6TS.

What are your opening times?

Our website is always open, 24 hours every day, so no matter what time you’d like to place an order, we're able to process your request.

Our offices are open: Monday to Friday from 9.00am to 5.30pm.

Which holidays are you closed for?

We're closed on UK public and bank holidays and as such, these days do not count as 'working days'.

Products & Services

How are you different?

We understand that not everyone requires large quantities of printed retail stock. We recognise that, for organisations such as yours, investment in printed items like this can be a big risk. That’s why we’ve geared Promote Your Pub to the smaller organisation with big ambitions but limited budgets.

How do I choose what I want?

Our website has been designed so it's easy for you to navigate our range. Whether you're looking for outdoor banners, posters, uniforms or any other item, we'll show you the most popular option straight away. You can then use our online designer and customise the product to your spec, just for you. Just play with the buttons on the product pages to try out different styles and finishes.

I searched your website, but can't find what I'm looking for - can you still print it for me?

We've tried to assemble a range of items which cover most of your promotional bases. However, if you still can't find what you're looking for, please get in touch is through our our online contact form and we'll see what we can suggest. The range of services we can offer is really quite staggering so I’m sure we can help.

Is this digital printing?

Yes. The majority of our printing is produced using a combination of of small-format and large-format digital presses enables us to deliver even more efficiently the smaller quantities of printed items that you require. From posters to menus, and large promotional banners to stationary, we always guarantee exceptional quality.

Where is my product printed?

All our printing is done in the UK at Superior Creative Services.

Returns, Refunds & Customer Services

Oh no…it seems there's something wrong with my order, what do I do?

In the unlikely event that you find something wrong, please contact us and explain the issue. We'll do our best to resolve it to your satisfaction.

Can I cancel my order?

Once you've checked out, your order will begin our automated production process. As we're manufacturing something just for you, it's not possible to cancel your order once your order has started to be printed.

I've noticed a mistake can I change my order?

Please check your design carefully before you finish. We offer fantastic prices by automating our entire process. So the first set of human eyes proof-reading your design will be your own when you open the box. We don't want you to be sad. So please check all telephone numbers, dates, times, addresses, prices and spelling before you order. If you spot an error after you've ordered, then we're sorry that we won't be able to rectify it.

Dispatch & Delivery

What delivery options are available?

At Premier Print Shop we recognise the need to despatch on time and have your order professionally packed and presented to you. We are dedicated to ensuring that every job we do is completed on time. 

We offer two ways to receive your order, standard and priority. Standard is usually 4-6 working days turnaround, and Priority is usually 48 working hours turnaround. Orders are despatched on a next day courier service. We will send you an email confirming all details once your order has been placed.

Can I change the delivery address after I've placed the order?

If you need to change your delivery address and your order is still 'in progress’ then the answer is yes. After your order is complete, it's too late to change. If you have an 'order in progress' which you'd like to change, please 'Contact Us' and tell us the address you'd like to send it to. We charge £9.50+VAT for this service, plus any delivery charge differences.

Can I deliver to a different delivery address?

You sure can. When you checkout, you can choose to deliver to your invoice address, any alternative from your Address Book, or you can enter a new delivery address. The choice is yours!

Where do you deliver?

Currently, we can only deliver to a mainland UK address. 

Do you deliver to Jersey, Guernsey or the Channel Islands?

Unfortunately we do not deliver to these or other Channel islands due to our contracts with our shipping couriers. We can only deliver to a mainland UK address. 

How is my order shipped?

Your order will be delivered by our preferred partners UKMail. We have a long standing working relationship with this carrier.

Can I pay extra to get my order faster?

Yes. When you select our faster 48hour Priority options service then you’re, in effect, upgrading two services. The first simply quickens the production time and allows our printing team to prioritise your order. The second service upgrades the courier speed. Our responsibility is to produce your order on time and send it with the correct delivery speed. Unfortunately, we cannot be held accountable for any delays of your order once it leaves our production hub as this is completely out of our control. 

We always recommend to place your order with plenty of time to spare just in case. 

Can you send me samples in the post?

Currently we unfortunately don't offer a sample pack, or samples of individual products. We hope to have this option available on our website soon. 

I’ve missed delivery of my parcel. What should I do?

The driver will have left a notification card with a parcel reference number on it. You can find out where your parcel is using this number.

FS-Uniforms.co.uk is your one stop shop for Family Shopper uniforms. Prices shown exclude VAT and delivery if applicable.